Jobs And Interview

tmh · Joined: 10 Jan 2007 Posts: 16

I found this job opening on http://TechJobs.co.in
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JOB DESCRIPTION

You will be a member of a small team of permanent multi-functional IT professionals and occasional consultants that support the day to day operations as well as long range projects for a network of approximately 350 employees spread throughout North America and ASIAPAC. You will report to the Regional MIS Manager and provide recommendations and insight on the strategy and operations of our network. This job requires the hands-on ability and desire to be cross-functional and learn new technologies rapidly on the job. If this is you, then read on.

Roles and Responsibilities

Primary

· Manage level I help desk requests.

· Set up new users to include software and hardware.

· Set up visitors to include software and hardware.

· Remote user support via phone and/or remote access software.

· Keep informed as to present and emerging technologies.

· Work with immediate supervisor and other team members on special projects that entail value creation for the firm's IT systems.

· Submit Weekly Status reports to direct supervisor.

Secondary

· Expand knowledge of existing systems within the corporate framework.

· Aid in Development of new systems.

· Take on added responsibility to manage new systems.

· Participate in strategic MIS sessions.

· Update all inputs into: Helpdesk system, MIS Knowledge Center, and Vendor Database.

· Occasional after hours and weekend work.

REQUIRED

· 0-2 years helpdesk support in a Microsoft environment.

· A positive, upbeat, can-do attitude.

· Ability to work effectively in a fast paced dynamic environment.

· Must work exceptionally well in team-oriented problem solving setting.

· Excellent communication skills with matched dependability.

· Ability to meet or exceed deadlines set by immediate supervisor.

PREFERRED

Familiarity with Lotus Notes or IP based phone systems a plus

Additional Information

Experience: 1 - 3 years
Education: Any graduate, Diploma
Job Location: Chennai
Key Skills: MCSC, CCNA, Microsoft Software Issues, Virus handling, PC Problems, De
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