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Job Title: Head Delivery

Company Name: A leading ITES Company

Job Description: The incumbent will head the delivery function of the organization.

Responsible for timely delivery of SLA-based performance to all clients across verticals and horizontals.

Responsibilities include SLA negotiations, understanding process design and delivering solutions from the India-based center.

Overseeing functions of support departments: Quality, Training, IT & Infrastructure.

The job includes costing, budgeting and operating within established budgets.

The role encompasses supervising and directing talent acquisition, competency building, morale and retention.

Function: Operations / Technology / General Management

Company Profile: A leading ITES company which provides a range of BPO services covering HR, Finance & Accounting, Customer Contact and Transaction Processing.

Location: Hyderabad

Candidate Profile: A minimum of 12 years of experience.

At-least 3 years in a similar role for a company (BPO) in service domain having comparable complexity (e.g., multiple clients, service outsourcing) and overseeing a facility of over 1500+ people.

Level: Senior Management

Reference: MyJobAlerts/0905/F/1549

Contact Information: Vaibhav Chaudhary
vaibhav@interconinternational.com